What the near-future of Customer Service experience might look like.

For decades customer service has been managed in contact centres, packed with desks, phones and computers.

Customers would call, wait on hold for the next available agent, listening to the top pop music of the last decade. Wait times would frustrate customers, only to connect with an agent, just to be routed to another department, with further…

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CMO #SaaS | Marketing Strategy, Tech, Brand & Revenue. Mentor & Advisor. Flitter.co.nz

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